Refund policy

Return & Refund Policy

Our Commitment

At Sunshine Shop, we want you to shop with confidence. If there's a problem with your order, we're here to help and will work with you to find the best solution.

If you need assistance, please contact us at sunshineeeshop1@gmail.com before returning any item.

Order Cancellations

Orders may be canceled for a full refund before they have entered processing.

Because orders are processed quickly, we cannot guarantee cancellation requests once an order has begun processing or has shipped.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos or a short video showing the problem

Once reviewed, we will provide a replacement or issue a refund when appropriate.

Lost or Undelivered Packages

If your package has not arrived within the expected delivery timeframe, please contact us so we can investigate with the shipping carrier.

If the package is confirmed to be lost in transit or otherwise eligible, we'll work with you to provide a replacement or refund.

Returns

Because many of our products ship directly from our fulfillment partners, returns are not always required or accepted.

Please do not send items back without contacting us first. If a return is approved, we'll provide return instructions and the correct return address.

Unauthorized returns may not be eligible for a refund.

Refunds

Approved refunds will be issued to your original payment method.

Once processed, refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Non-Returnable Items

Some products may not be eligible for return, including:

Personalized or custom-made items
Print-on-demand products
Items marked as final sale
Products that have been used, damaged through misuse, or returned without prior authorization