At Sunshine Shop, customer satisfaction is important to us. If there's an issue with your order, we're here to help.
Return Eligibility
You may request a return or refund within 14 days of delivery if:
- Your item arrives damaged or defective.
- You receive the wrong item.
- Your order is missing items.
- Your item arrives significantly different from its description.
To begin a claim, please contact us within 14 days of receiving your order.
Return Process
Please email contact@sunshineeshop.com with:
- Your order number
- A description of the issue
- Clear photos or a short video showing the problem
We'll review your request and provide the next steps.
Returns
Because many of our products are shipped directly from our fulfillment partners, physical returns are generally not required.
Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.
Refunds
If your claim is approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Order Cancellations
Orders may be canceled only before they have entered processing.
Once an order has been processed or shipped, it can no longer be canceled.
Non-Refundable Situations
Refunds cannot be provided for:
- Incorrect shipping addresses provided during checkout
- Delivery delays caused by the shipping carrier
- Normal wear and tear or damage caused after delivery
- Requests made more than 14 days after delivery
Need Help?
If you have any questions regarding your order, please contact us.
Email: contact@sunshineeshop.com
Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)